Shipping policy

Shipping Policy

Last updated: Sept 1, 2026

Everything we sell is printed to order in our own shop in Knoxville, Tennessee. That means nothing sits in a warehouse waiting — it gets made for you after you order it. Here's exactly what that looks like on a calendar.

The short version

Processing: 3–5 business days to print, pack and hand off
Transit: 2–5 business days after that
Cost: [$6.95] flat, free on orders over [$75]
Where: United States only, including Alaska, Hawaii and APO/FPO
Tracking: emailed to you the moment your order ships

How long until my order ships?

Processing takes 3–5 business days. That's the time between you placing the order and it leaving our shop. Because we print to order, this isn't warehouse pick-and-pack — someone is physically making your piece.

Business days are Monday through Friday, excluding federal holidays. An order placed Friday afternoon starts processing Monday.

Once it ships, transit is typically 2–5 business days depending on how far it's going. So most US orders arrive 5–10 business days after you order.

During drops, holiday periods and Black Friday, processing can run longer. If that's the case, we say so on the site before you check out — we'd rather tell you upfront than apologise later.

What does shipping cost?

Order total	Shipping
Under [$75]	[$6.95] flat rate
[$75] and over	Free

The flat rate is per order, not per item, so ordering more doesn't cost more to ship. Rates are calculated at checkout before you pay — you'll never be surprised.

Where do you ship?

United States only, including Alaska, Hawaii, Puerto Rico and other US territories, and APO/FPO/DPO military addresses.

We're a small shop and we'd rather ship well to one country than badly to thirty. If you're outside the US and want ThiccBoi, email info@thiccboi.fit — we're expanding as we grow, and knowing where demand is helps us decide where to go next.

We ship to PO boxes. Military addresses may take longer than the transit estimates above.

Tracking your order

You'll get two emails: a confirmation when you order, and a tracking number when it ships. Tracking can take up to 24 hours to start showing movement after you receive it — that's normal, and it doesn't mean anything is wrong.

If it's been more than 10 business days since you ordered and tracking hasn't updated, email info@thiccboi.fit with your order number and we'll chase it.

Getting your address right

We ship to the address you enter at checkout, exactly as you enter it. Please double-check it before you pay.

If you catch a mistake, email info@thiccboi.fit immediately with your order number. If your order hasn't shipped yet, we'll fix it. Once it's with the carrier, we can't redirect it.

If a package comes back to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange reshipment at your cost. If we can't reach you within 30 days, we'll issue online store credit for the item value, less shipping.

If something goes wrong in transit

Damaged on arrival. Email info@thiccboi.fit within 30 days of delivery with your order number and photos of the damage and the packaging. We'll replace it at no cost to you.

Lost in transit. If tracking stops moving and the package hasn't arrived, contact us. We'll file a claim with the carrier and get a replacement out to you. We don't make you wait on the claim to be resolved.

Marked delivered but not there. This one's genuinely harder, and we'll be straight with you about it. First, check with your neighbours and household, and look around the property — carriers often leave parcels in unexpected places. Then wait 48 hours, because parcels are sometimes scanned before they're actually dropped. If it still hasn't appeared, email us and we'll help you file a carrier claim and work out where it went. We handle these case by case and we're not looking for reasons to say no.

Title and risk of loss pass to you when we hand the package to the carrier, but the paragraphs above are how we actually handle it.

Pre-orders and drops

Some pieces are sold as pre-orders — you're buying before we've printed the run. When an item is a pre-order, we say so clearly on the product page along with the estimated ship-by date.

A few things worth knowing:

Pre-orders are charged at checkout, not when they ship. That's what lets us commit to the print run.
The ship-by date is an estimate. Blanks get delayed, print runs run long. If a date moves, we'll email you with the new one.
If an order contains both pre-order and in-stock items, the whole order ships together when the pre-order is ready, unless you email us to ask for a split shipment.
If a pre-order is delayed more than 30 days past the stated date, email us and we'll issue online store credit for the item if you'd rather not wait.

Pre-orders are subject to the same terms as everything else — see our Exchanges & Returns Policy.

Events and pop-ups

Items bought in person at a pop-up or event go home with you that day — there's no shipping involved. Those purchases follow separate exchange rules, set out in our Exchanges & Returns Policy.