Refund policy

Exchanges & Returns

We build in small runs and print to order, so every piece is made for someone specific. That means we don't do refunds — but we will absolutely get you into the right size.

The short version

  • All sales are final. We do not offer refunds.
  • Size exchanges on most items within 30 days of delivery — same item, different size.
  • Gifts can be exchanged for online store credit, good toward anything on the site.
  • Swimwear, sports bras, women's shorts, socks, Earned items and Final Sale can't be exchanged.
  • Faulty or incorrect items are replaced, always.
  • Pop-up and event purchases follow separate rules — see below.

Does ThiccBoi offer refunds?

No. All ThiccBoi sales are final. We don't issue refunds on change-of-mind purchases, online or at events.

We'd rather tell you that plainly on this page than bury it at checkout. What we do offer is a straightforward size exchange, because the only thing we can't do for you from here is try the piece on.

Can I exchange for a different size?

Yes — within 30 days of delivery, for the same item in a different size, subject to availability.

We don't swap one product for another. If the piece is right and the fit isn't, we'll fix the fit.

Condition requirements:

  • Unworn and unwashed. Tried on over your own clothes is fine. Worn to train in isn't.
  • Tags attached — both the ThiccBoi swing tag and the sewn-in care label.
  • No smoke, scent, deodorant marks, pet hair or damage.
  • Original packaging where the item came sealed.

We inspect every exchange. If something arrives worn or damaged we'll contact you first — we won't quietly reject it and keep the item.

How do I start an exchange?

  1. Email info@thiccboi.fit with your order number, the item, and the size you need.
  2. We'll confirm the size is in stock and send you a prepaid shipping label within 1 business day.
  3. Pack the item securely — the original mailer is fine — attach the label and drop it off.
  4. Once it arrives and passes inspection, your new size ships. A flat $6.95 label fee applies.

If the size you want has sold out, we'll offer online store credit for the value of the item instead.

Exchanges go to:
ThiccBoi
301 Flatridge Way
Knoxville, TN 37918

Please don't send anything back before emailing us — unannounced packages are hard to match to an order.

What can't be exchanged?

Every item on this list is flagged on its product page before you buy:

  • Swimwear — hygiene.
  • Sports bras — hygiene.
  • Women's exercise shorts — hygiene.
  • Socks, unless still sealed in the original packaging.
  • Earned items. Earned pieces are awarded, not purchased.
  • Final Sale items — anything discounted 50% or more, marked on the product page and in your cart.
  • Custom, personalised and made-to-order pieces.
  • Gift cards.

Check the size guide on these before you order. For anything on this list, we can't help after the fact — but we're happy to help before. Email us and we'll talk you through the fit.

None of this affects faulty or incorrect items, which are always covered.

I received it as a gift

Gifts are the one exception to final sale.

Email us with the order number from the packing slip within 30 days of delivery and we'll issue online store credit for the value of the item. That credit is good toward anything on the site — not just the same product — and if what you choose costs more, you simply pay the difference. Credit doesn't expire.

This applies to gifts bought online and to gifts bought for someone at one of our events. Same process either way.

Store credit is issued to the recipient, so the person who bought it never sees a refund notification.

Something's wrong with my order

Faulty, incorrect or damaged in transit — email info@thiccboi.fit within 30 days of delivery with your order number and a couple of photos. Photos usually save you shipping anything back at all.

We'll replace it, at no cost to you and with no label fee. If the item is no longer available, we'll issue full online store credit including any shipping you paid.

This applies to every ThiccBoi purchase — online, pop-up or event — including Final Sale items.

Pop-ups, events and the World Tour

Buying from us in person is a different transaction, and the rules are different too.

Same-day exchanges. Bought something at our booth and the fit is off? Bring it back the same day, unworn, and we'll exchange it on the spot for whatever we have with us.

Multi-day events. At events running more than one day, something bought on an earlier day can be exchanged on a later day of the same event — for the same item in a different size, provided it's unworn and in exactly the condition it left the booth in. Bring your receipt.

Everything else. Outside those two situations, pop-up and event purchases are final. No refunds, no returns by mail, no exchanges once the event has ended. We carry limited stock on the road and can't process returns from a booth.

Two exceptions, both covered above: faulty items, and items bought as a gift for someone else — those follow the online gift policy.

Our advice: try it on at the booth. We'd rather spend two minutes helping you find the right size than have you drive home with the wrong one.

Still stuck?

Email info@thiccboi.fit and a person will get back to you within 1 business day. We're a small crew, we read everything, and we'd rather sort it out than argue about it. Work hard, be kind — that goes for how we handle this too.

Last updated: Sept 1, 2026. ThiccBoi Apparel is operated by TBF Group LLC. Applies to orders shipped within the United States.